Terms and Conditions
Double Play GmbH, Jakob Wiemer, Wiesenweg 22, 38226 Salzgitter, Germany – for the online course "Double Play Growth Partner Framework"
1. Scope and Customer Base
1.1
These Terms and Conditions apply to all contracts regarding access to the online course "Double Play Growth Partner Framework" (the "Course") between Double Play GmbH (the "Provider") and the customer.
1.2
The Course is offered both to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) ("Business Customers") and to consumers within the meaning of Section 13 BGB ("Consumers"). Which provisions apply depends on the capacity in which the customer purchases the Course (see Sections 8 and 8a).
1.3
During the order process, the customer must indicate whether they are purchasing the Course as a Business Customer or as a Consumer. A customer who confirms, by entering their company name at checkout, that they are purchasing the Course in the exercise of their commercial or independent professional activity is treated as a Business Customer for the purposes of this contract. The Provider may request suitable supporting information (e.g., VAT identification number).
2. Subject Matter of the Contract
2.1
The subject matter of the contract is the provision of a digital online course consisting of video lessons, templates, and accompanying materials on the topic of building and selling ongoing retainer-based service models for web design service providers.
2.2
The Course conveys knowledge and working materials. No specific economic outcome (e.g., revenue growth, client acquisition, higher pricing) is owed or guaranteed.
2.3
Access is provided via Memberspot and is activated upon receipt of payment.
2.3
As a token of appreciation to Early Access customers, the Provider intends to add further content (e.g., deep-dive modules, live Q&A sessions, community access) at no additional charge. This additional content is provided on a voluntary, best-effort basis; it does not form part of the paid Course under Section 2.1 and is not subject to a binding delivery date. Its provision, scope, and timing may change or be discontinued at the Provider's discretion.
3. Conclusion of Contract
3.1
The presentation of the Course on the website does not constitute a binding offer, but an invitation for the customer to place an order.
3.2
The contract is concluded when the customer completes the order process via the payment provider (Stripe) and the Provider accepts the order by activating access or by order confirmation via email.
4. Prices and Payment
4.1
The price stated at the time of order applies. Prices are displayed net of value-added tax. The applicable value-added tax – determined by the customer's country and tax status (Business Customer or Consumer, and any VAT identification number provided) – is calculated and shown at checkout before payment is completed.
4.2
Payment is made via the payment provider Stripe using the payment methods offered there. The purchase price is due immediately upon conclusion of the contract.
4.3
4.3 Payment Processing via Stripe Managed PaymentsFor payment processing, the Provider uses Stripe's "Managed Payments" service. Under this service, Stripe's affiliate Link, LLC acts as merchant of record and is the seller of record for the underlying sales transaction, including collection of the purchase price and the calculation, collection, and remittance of applicable sales tax, VAT, or GST. Link, LLC accordingly issues payment receipts and invoices in its own name. The provision of the Course itself – including access, content, support, and the guarantee under Section 7 – remains the responsibility of Double Play GmbH.
5. Access and Availability
5.1
Access to the Course is granted for an unlimited period.
5.2
The Provider endeavors to ensure continuous availability of the course platform. Brief interruptions due to maintenance, updates, or technical faults for which the Provider is not responsible do not give rise to any claims by the customer.
5.3
The Provider is entitled to update, expand, or restructure course content, provided that the essential character and scope of the Course is maintained.
6. Usage Rights
6.1
The customer receives a simple, non-transferable right to use the course content for their own business purposes (Consumers: for their own personal, non-commercial purposes).
6.2
Sharing access credentials, reproducing, publishing, or passing on course content to third parties, as well as using it to create the customer's own training offerings, is prohibited. Business Customers may use the templates included in the Course within their own business operations, including with their own clients.
6.3
In the event of violations of Section 6.2, the Provider is entitled to block access. Further claims remain unaffected.
7. Voluntary Money-Back Guarantee (Business Customers)
7.1
In addition to any statutory rights, the Provider grants Business Customers a voluntary money-back guarantee: the Business Customer may request a refund of the purchase price within 14 days of purchase, stating their reasons.
7.2
The guarantee is subject to the following conditions:
At least 80% of the course content must have been demonstrably viewed (progress is tracked automatically via the course platform).
In the refund request, the customer must briefly describe which of the provided resources (e.g., the offer template, sales scripts, CRM) they applied, and where, from their perspective, the implementation fell short.
7.3
The request must be submitted using our refund form. The refund will be made via the original payment method within 14 days of receipt of the request. Access to the Course expires upon refund.
7.4
This guarantee applies to Business Customers and does not limit any statutory rights that may apply.
8. No Right of Withdrawal for Business Customers
8.1
A statutory right of withdrawal exists only for Consumers. Customers who have confirmed at checkout that they are purchasing as a Business Customer (Section 1.3) have no statutory right of withdrawal.
8.2
This does not affect the voluntary money-back guarantee under Section 7.
9. Right of Withdrawal for Consumers
This section applies only to customers purchasing the Course as Consumers.
9.1
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us using our refund form.
9.2
If you withdraw from this contract, we will reimburse all payments received from you without undue delay, and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged fees as a result of this reimbursement.If you requested that performance begin during the withdrawal period, you shall pay an amount proportionate to what was provided up until you notified us of your withdrawal, compared to the full scope of the contract.
9.2
Premature Expiry of the Right of Withdrawal for Digital Content. Your right of withdrawal expires prematurely if the Provider has begun performance of the contract – i.e., has granted you full access to the digital course content – after you have:
expressly requested that the Provider begin performance before expiry of the withdrawal period, and
confirmed your knowledge that, by giving this consent, you lose your right of withdrawal once performance has begun.
This consent and confirmation are collected via a separate checkbox during the order process, in addition to the order itself. Absent this express consent, the statutory 14-day withdrawal period under Section 8a.2 applies in full, regardless of course progress.
